Shipping and Return Information
Cubicle track will ship approximately 48 hours after receipt of your order. All cubicle curtains are manufactured to order and production times and shipping schedules vary depending upon seasonal work flow. On average, cubicle curtains will ship approximately 10 business days after receipt of your order. If curtains and track are ordered together, track will ship within the scheduled 48 hour time period to allow for immediate installation, and the curtains will follow when manufactured. Rush cubicle curtain orders may be available at a premium. Please call 877.625.4538 with questions.
Because of the large variety of ceiling types, we do not pre-drill holes or provide fasteners for the cubicle track. For suspended acoustical grid ceilings, we suggest that the track can be screwed directly to the metal ceiling straps using self tapping sheet metal screws. For sheetrock or plaster ceilings, use toggle bolts or other secure anchor fasteners.
All items ship via UPS Ground. UPS will not deliver to PO boxes. If you require expedited shipping, please contact us at 877.625.4538. Oversize straight tracks (lengths longer than 5' feet) will be cut into smaller sections to meet UPS shipping requirements and track connectors will be provided at no additional cost. Curved tracks will ship as a corner piece 24" X 24" plus the straight lengths for each leg of the track.
Returned cubicle curtain tracks are subject to a re-stocking charge of 30%. Due to patient safety and infection control concerns, absolutely no curtains that have been applied in practice will be accepted. Items must be in "as new" condition and the customer is responsible for return shipping charges. Please contact us at 877.625.4538 for a Return Authorization number prior to shipping any returns.